Terms of service

These terms govern use of Merdot Connect, operated by Merdot. Using the platform means accepting them.

Messages to people who have agreed to hear from you. Consent is the whole basis on which this platform can operate.

You are responsible for holding proof of that consent. The platform records consent per channel to help you, but the obligation is yours.

Content that complies with the rules of whatever network carries it, including the messaging platform and telecom policies that apply in the recipient's country.

Anything to a person who has not agreed to receive it, or who has opted out.

Content that is unlawful, deceptive, or designed to defraud, including messages that impersonate another business.

Content promoting anything prohibited by the networks that carry it.

We may suspend an account that breaches this, and we will act quickly where a breach threatens other customers' ability to send.

The platform is prepaid. Messages are charged per message at the rate shown before sending.

A message we refuse, suppress or reject is not charged for.

Credit that has been added is not refundable in cash, but it does not expire while your account is open.

Prices can change. We will give notice before a change takes effect.

We will operate the platform with reasonable care and be honest about its state. Where a channel is not ready, we say so rather than accepting messages we cannot deliver.

We do not guarantee delivery. No messaging platform honestly can. Delivery depends on networks, carriers and recipient devices outside our control.

We do not guarantee uninterrupted service, though we will tell you plainly when something is wrong.

Your data stays yours. We process it to run the service and for nothing else.

You can export it at any time and take it elsewhere.

You can close your account whenever you like.

We may close an account that breaches these terms, that is used to defraud, or that puts the platform's ability to deliver at risk. Except in serious cases we will warn first.

These terms are governed by the laws of India, and the courts of Ahmedabad, Gujarat have jurisdiction.